Frequently asked questions

You need a valid government-issued ID (Aadhaar, PAN, Passport, or Driving License), address proof, and recent photographs. For business accounts, additional documents like business registration and GST certificate may be required.

Digital account opening takes just 10-15 minutes with instant approval. Physical verification, if required, is completed within 24-48 hours. You can start using basic services immediately after digital verification.

We offer zero-balance savings accounts for individuals and startups. For premium accounts and business accounts, minimum balance requirements vary from ₹10,000 to ₹1,00,000 depending on the account type.

Yes, you can open most account types completely online through our website or mobile app. The process includes digital KYC verification using Aadhaar and video verification.

Download our mobile app, register using your account number and registered mobile number. You'll receive an OTP for verification. Set up your MPIN and you're ready to use mobile banking services.

Yes, our mobile banking uses bank-grade security with 256-bit SSL encryption, two-factor authentication, biometric login, and real-time fraud monitoring to ensure your transactions are completely secure.

You can check balances, transfer funds, pay bills, recharge mobile, book FDs, track investments, and access customer support through our comprehensive mobile banking platform.

Most digital transactions are free, including NEFT, RTGS, UPI payments, and bill payments. We believe in promoting digital banking and keep charges minimal to encourage cashless transactions.

Daily transaction limits vary by account type and payment method. UPI transactions are limited to ₹1 lakh per day, NEFT/RTGS have higher limits. Limits can be customized based on your requirements.

UPI and IMPS transfers are instant. NEFT transfers are processed in batches throughout the day. RTGS transfers are real-time during banking hours (9 AM to 4:30 PM on working days).

Yes, you can schedule one-time future payments or set up recurring payments for bills, EMIs, and SIPs through our mobile banking app and internet banking platform.

Failed transactions are automatically reversed within 24 hours. If money is debited but transaction fails, contact our customer support immediately with transaction details for quick resolution.

We offer mutual funds, fixed deposits, recurring deposits, government bonds, insurance products, and wealth management services. Our investment advisors help you choose suitable options based on your goals.

Minimum investment varies by product. SIPs can start from ₹500, FDs from ₹1,000, and lump sum mutual fund investments from ₹5,000. We cater to investors with different budget ranges.

All your investments are visible in one dashboard through our mobile app and internet banking. You get regular statements, performance reports, and can track real-time NAV and portfolio value.

Yes, we provide personalized investment advice through our certified financial advisors. Premium customers get dedicated relationship managers for comprehensive wealth management services.

You can reach us through multiple channels: 24/7 phone support (1800-XXX-XXXX), live chat on website/app, email support, or visit any branch. We also have WhatsApp banking for quick queries.

Phone and chat support are available 24/7. Email support responds within 4 hours during business days. Branch support is available during banking hours (10 AM to 4 PM, Monday to Friday, 10 AM to 2 PM on Saturdays).

You can raise complaints through our mobile app, internet banking, customer care, or email. Each complaint gets a unique reference number and is resolved within 7 working days as per RBI guidelines.

Yes, you can instantly block/unblock your debit card through mobile banking, internet banking, or by calling customer care. You can also set transaction limits and enable/disable international usage.